FAQs

1. How can I place an order?
You can place an order through our website or by messaging us directly via WhatsApp.

2. Do you ship internationally?
Currently, we primarily deliver within Kuwait. However, for international orders, please contact us to discuss shipping options.

3. How long does it take to receive my order?
Typically, orders are delivered within the same day if ordered before 12pm. You’ll receive updates throughout the process via WhatsApp.

4. Can I return or exchange an item?
Due to the handmade nature of our products, returns and exchanges are only accepted for items with defects or damage. Please contact us within two days of receiving your order if there’s an issue.

5. How can I care for my Shizen Design pieces?
To maintain the beauty of your product, clean gently with a soft, damp cloth. Avoid harsh chemicals or abrasive materials to prevent damage. For our lamps, we recommend keeping them away from direct harsh sunlight to preserve their finish and longevity.

6. How can I contact you for inquiries?
For any questions, feel free to message us on WhatsApp at +965 6964 9014.